Caribou in Covid: Contests are running online as usual. Check out the FAQ for further questions.
Caribou Help / FAQ
Please check this tree of Frequently Asked Questions to see if your question has already been answered.
If not, use the Contact Us Form to send an email. It will be at the bottom of the list of questions.
If not, use the Contact Us Form to send an email. It will be at the bottom of the list of questions.
Help Tree → For Caribou Contacts (Teachers) → Registering as a Contact / Account Administration → General questions about Contact Registration
Questions & Answers:
How do I become a Caribou Contests Contact?
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How do I become a Caribou Contests Contact?
Answer:
Becoming a Caribou Contests Contact is easy and free. It takes about 5 minutes to sign up.
To register, in the top bar menu select Contacts > Register You will need to give your contact information and if necessary add your school as well. From your Caribou Contact account you will be able to access all documentation and tools necessary to run the contests, starting with the Contest Organizer Instructions.
Can a school have more than one Contact?
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Can a school have more than one Contact?
Answer:
Yes, it is possible for example for two teachers to register as a Contact. However, only one teacher should handle the access codes for one grade level to avoid confusion (eg. Mrs. Doe handles 3/4 access codes and Mr. Smith handles 5/6 access codes).
When a new Contact registers at your school, you will receive an email notification (unless you have unchecked ‘Allow Caribou Contests to contact me’). You can see all the Contacts registered at your school: when you sign in, in the upper right corner of the Contact homepage they are given in the dropdown list ‘Other contacts registered at your school’.
Can I be a Contact for more than one School?
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Can I be a Contact for more than one School?
Answer:
Yes, if you are running Caribou for more than one school, you should make a separate Contact account for each school. However, you will need separate email addresses for the accounts. Two Contact accounts cannot have the same email address.
Can a Contact access the accounts of other Contacts at their school?
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Can a Contact access the accounts of other Contacts at their school?
Answer:
No, not unless the Contacts have shared their login credentials.
Why can’t I see the students registered under my colleague’s Contact account?
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Why can’t I see the students registered under my colleague’s Contact account?
Answer:
Contacts can only view student information and results for students registered under their own contact account for security reasons.
Can a parent be a Contact?
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Can a parent be a Contact?
Answer:
To maintain fairness we prefer that students be supervised by a non-parent adult like a teacher, tutor, or librarian. For students participating separately from their school, it is possible to register without a school: when purchasing Contest Participation in the Online Shop, select the No School checkbox to register with the Caribou Virtual School. For Home Schools with many students, a parent may sign up to be a Contact to run the contest as a Home School. See the Contact Registration page for a walkthrough of these options.
I did not receive an activation email.
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I did not receive an activation email.
Answer:
When you register for a new account or change your email address, you should receive an activation email within seconds. If you don’t, then our email is not reaching you. The solution will depend on the cause:- Your email’s spam filter has blocked our email. Check your trash/spam folder to see if our email is there. If it is, check if you have the option to mark it as ‘not spam’. If necessary you may have to contact your IT office to unblock emails from [email protected]
- There was a typo in your email when you registered. If you just went through the registration process and you are logged in to your account, you can use the Contact tool "Test My Email Address" to send a test email and see if you receive it. Or, go to "Edit My Account" to see if you correct typed the address. If it has been too long and you are logged out, Contact Us so we can compare your email to the one used when trying to register.
- The registration attempt did not go through. Try again with the same information. If a Contact account already exists for your email address, you will get an error.
- If that does not work, try to register with a different email address, such as a private one that does not use your institutions’ email filters. Contact Us so we can delete your previous attempt.
I can't log in as a Contact.
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I can't log in as a Contact.
Answer:
Please note, entering your name and email in the Online Shop does not create a Contact account. If you want to make a Contact account, go to Contacts – Register .
To log in to your Contact account, you need the correct email and password. If you forget your password, you can reset it. Simply go to the Contact Sign-In page from the homepage or the top bar menu. Click on the button “Can’t sign in? Reset your password.”.
To reset your password you will need the email address associated with your account and the name of your school. If you have forgotten these as well, then Contact Us and we will reset it and send it to you, whereupon you can use it to reset your password.
It is also possible that your account is not activated. After registering, you should have immediately received an email with a link to activate your account. You would also need to activate your account after changing your email address. If you did not receive the activation email, see I did not receive an activation email.
Please make sure you are using the correct email, which means the one you used when you signed up. It happens often that school changes the email addresses of all their faculty, and Contacts try to sign in with their new email address. To update your email address, sign in with your now outdated email address, go to ‘Edit my Account’ and update your email.
I accidentally chose the wrong school when I was registering for my Contact account.
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I accidentally chose the wrong school when I was registering for my Contact account.
Answer:
You can fix this. Sign in to your Contact account and on the homepage click ‘Change Your School’. There, you can find your school in the list or if it is not there, add it using the link provided.
I accidentally created multiple Contact accounts.
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I accidentally created multiple Contact accounts.
Answer:
This can be a problem if parents try to sign up their children and do not know which one of your accounts is correct. Please Contact Us and we will remove the double or merge the accounts.
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